Legal & Privacy

UrbanWeb Creative Technology Studio ("UrbanWeb," "we," "us," or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Information We Collect

We may collect the following categories of information:

• Personal Identification Data: Name, email address, phone number, company name, and job title when you fill out our contact form, book a discovery call, or apply for a position.
• Project Information: Details about your project, budget range, timeline, and technical requirements shared during consultations.
• Technical Data: IP address, browser type, device information, operating system, and browsing behaviour collected through cookies and similar technologies.
• Communication Data: Records of correspondence when you contact us via email, phone, or social media.

How We Use Your Information

• To respond to your inquiries and provide proposals or quotes.
• To deliver our web design and development services.
• To improve our website, services, and user experience.
• To send relevant updates, articles, and marketing communications (only with your consent).
• To comply with legal obligations and protect our rights.

Data Sharing

We do not sell, trade, or rent your personal data to third parties. We may share data with trusted service providers (hosting, analytics, payment processing) who are contractually bound to protect your data and use it only for the purposes we specify.

Data Retention

We retain your personal data only as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. You may request deletion of your data at any time.

Your Rights

Depending on your jurisdiction, you may have the right to access, correct, delete, or port your data, as well as the right to object to or restrict processing. To exercise these rights, please contact us at team@urbanweb.in.

These Terms of Service ("Terms") govern your use of the UrbanWeb website and the services we provide. By engaging our services or using this website, you agree to these Terms.

Services

UrbanWeb provides web design, web development, UI/UX design, WordPress development, SEO, and related digital services. The scope, timeline, and cost of each project will be defined in a separate project agreement or proposal.

Intellectual Property

• Client-Owned Materials: Any content, brand assets, or materials you provide remain your intellectual property.
• Deliverables: Upon full payment, we assign all rights to the final deliverables (designs, code, content) unless otherwise agreed.
• UrbanWeb IP: We retain the right to use any pre-existing tools, frameworks, libraries, and methodologies used in the development process. We may also display completed work in our portfolio unless a non-disclosure agreement is in place.

Payment Terms

Payment schedules are outlined in individual project proposals. Typical terms include an initial deposit (40-50%) with the balance due upon completion or through milestone-based payments. Late payments may result in project delays or suspension of work.

Revisions and Scope Changes

Our proposals include a defined number of revision rounds. Additional revisions or scope changes beyond the original agreement will be quoted separately and may affect the project timeline.

Limitation of Liability

UrbanWeb's liability is limited to the total amount paid by you for the specific project giving rise to the claim. We are not liable for indirect, incidental, or consequential damages, including loss of revenue or business interruption.

Termination

Either party may terminate a project agreement with written notice. In the event of termination, you will be billed for work completed up to the termination date. Any intellectual property for work delivered and paid for will be transferred to you.

UrbanWeb uses cookies and similar tracking technologies to enhance your browsing experience, analyse site traffic, and understand where our visitors come from.

What Are Cookies?

Cookies are small text files stored on your device by your web browser. They help websites remember your preferences and improve functionality.

Types of Cookies We Use

• Essential Cookies: Required for the website to function properly, including navigation and form submission features.
• Analytics Cookies: We use Google Analytics to understand how visitors interact with our site, which pages are most popular, and how users find us. This data is anonymised where possible.
• Preference Cookies: Remember your theme preference (light/dark mode) and other customisation settings.
• Third-Party Cookies: Some embedded content (e.g., Google Maps, Calendly) may set their own cookies. Please refer to their respective privacy policies for details.

Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to block or delete cookies. However, disabling essential cookies may affect the functionality of our website. We recommend accepting essential and preference cookies for the best experience.

Cookie Duration

Session cookies expire when you close your browser. Persistent cookies remain on your device for a set period (typically up to 12 months) or until manually deleted.

UrbanWeb is committed to compliance with the General Data Protection Regulation (GDPR) (EU) 2016/679. This section outlines our approach to protecting the personal data of individuals in the European Economic Area (EEA).

Data Controller

UrbanWeb Creative Technology Studio acts as a data controller for the personal data you provide directly to us. Our registered address is Koregaon Park, Pune, Maharashtra 411001, India.

Legal Basis for Processing

We process your personal data on the following legal bases:

• Consent: When you explicitly agree to receive marketing communications or submit information through our forms.
• Contractual Necessity: When processing is required to fulfil a service agreement or respond to a pre-contractual inquiry.
• Legitimate Interests: For analytics, website improvement, and fraud prevention, where our interests do not override your privacy rights.
• Legal Obligation: When required to comply with applicable laws and regulations.

Data Transfers

Your data may be transferred to and processed in India, where our studio is based. We ensure appropriate safeguards are in place through standard contractual clauses and data processing agreements with our service providers.

Your GDPR Rights

If you are located in the EEA, you have the following rights:

• Right to Access: Request a copy of the personal data we hold about you.
• Right to Rectification: Request correction of inaccurate or incomplete data.
• Right to Erasure: Request deletion of your personal data ("right to be forgotten").
• Right to Restrict Processing: Request limited processing of your data.
• Right to Data Portability: Request transfer of your data to another service provider.
• Right to Object: Object to processing based on legitimate interests or direct marketing.

Exercising Your Rights

To exercise any of these rights, please contact us at team@urbanweb.in. We will respond within 30 days. If you are unsatisfied with our response, you have the right to lodge a complaint with your local data protection authority.

Data Security

We implement appropriate technical and organisational measures to protect your personal data, including SSL encryption, access controls, and regular security audits.